Included:
– Roundtrip transportation from your hotel lobby or meeting point
– Unlimited snorkeling in the cove with free use of the equipment and free tube.
– Tire ride on the river.
– The Mirador Lighthouse with 360° views at a height of 40 m (131 ft) and slide descent.
– Continental breakfast from 9:30 a.m. to 11:30 a.m.
– Snacks and buffet food from 11:30 a.m. at 5:30 pm.
– Unlimited soft drinks and domestic open bar.
– World of Adventure: rope games, zip lines and jumps from 5 meters high.
– Tour of trails in the middle of the jungle.
– Cenotes, caves and grottoes.
– The Meliponary and the Nursery.
– Special games for the little ones in the Children’s World.
– Life jackets, floating tires and bicycles.
– Use of lockers, toilets, showers, dressing rooms and a towel.
– Other services (WiFi, ATMs and shops at additional cost).
– Free parking.
Not included:
– Photo pack. Available directly with the guide or at the park ticket offices
– Optional activities. Check them with the guide
Terms:
– Remember to bring printed proof of your purchase. They will ask you when boarding the transport and when you arrive at the park along with your identification.
– Children under 12 years old with a height greater than 1.40 m (4.5 ft) have also present identification to prove their age.
Transportation:
– Round trip transportation from the lobby of your hotel in Cancun, Costa Mujeres, Puerto Morelos, Puerto Juárez, Playa del Carmen and Riviera Maya.
– The exact pick-up time depends on the location of your hotel and will be informed in the confirmation email.
– Some hotels do not allow entrance to the lobby. If this is your case, ask your hotel for the exact point where the transportation of the tours is boarded and arrive there on time.
– In case your hotel is not included for transportation, the nearest meeting point will be indicated (name of the place, full address and location on the map).
– The transportation has only 5 minutes of tolerance, without exceptions. The vehicle will depart after 5 minutes. If you miss the one-way transportation, you will be able to get to the park on your own and the cost for this is not reclaimable or refundable as it is also on your own. You must deliver the printed coupon at the box office and show your original ID to be granted access. Right there they will tell you where and at what time to take the return transportation included in your purchase. If you also miss the return transportation, you will have to return to your hotel on your own and the cost for this is also non-reclaimable and non-refundable. Remember, Xel-Ha Park is unrelentingly strict on this point. Please arrive 10 minutes before your pick up time both at your hotel lobby or meeting point, as wel ass at the park for the way back and avoid setbacks and unnecessary expenses.
Bring:
– You have to bring your proof of purchase printed and your original ID document.
– For your visit wear a swimsuit, water shoes and comfortable clothes.
– Bring an extra change of clothes and towel.
– Your sunscreens and repellents must only contain titanium oxide and zinc oxide for use in the Park.
– Remember to bring cash or card to buy souvenirs of your visit or enjoy a snack at Xnack or La Parrilla.
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